Collection of Personal Information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify.
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify.
Customer Support Information
Examples of Personal Information collected: name, email address, phone number, purchase history, and correspondence. Purpose of collection: to provide customer support. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify and with our customer service platform, ZenDesk.
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing of Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We use ZenDesk to provide customer support. You can read more about how ZenDesk uses your Personal Information here: https://www.zendesk.com/company/customers-partners/privacy-policy/. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We use Facebook Pixel to deliver targeted advertising on Facebook.
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable.
If you are a resident of the EEA, you have certain rights with respect to your personal information that we collect and process. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. The following rights are available to you:
The right to access the personal information we hold about you; The right to have your personal information corrected if it is inaccurate or incomplete; The right to have your personal information erased in certain circumstances; The right to restrict our processing of your personal information in certain circumstances; The right to object to our processing of your personal information in certain circumstances; The right to receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and The right to lodge a complaint with a supervisory authority.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.